Grievance Officer

If you have a complaint about Knocko or about how we handle your personal data, please contact our Grievance Officer. You can write in English, Hindi or Gujarati.

Contact details

• Name: [Grievance Officer name]
• Email: grievance@knocko.in
• Address: [Bacancy legal entity name and registered address]
• Working hours: [for example Monday to Friday, 10:00 to 18:00 IST]

What to include

• Your name and the mobile number on your Knocko account (if you have one).
• What happened, and when.
• The Knocko code or alert, if your complaint is about one.

Please don't send us another person's phone number or other personal details.

What happens next

• We confirm we got your complaint within [24 hours].
• We aim to resolve it within [15 days].

If you are not satisfied

You can take your complaint to the Data Protection Board of India once you have contacted us first, as set out in the Digital Personal Data Protection Act, 2023.